Progenex Subscription Guide

Contents

Introduction

Progenex subscriptions are completely flexible and you can subscribe to any of our Progenex products. You can also skip deliveries, update your delivery address, cancel your order, or perform a multitude of other actions with your subscription at any time.

On this page we've created a how-to guide to show you how to perform the many functionalities you get with your Progenex subscription order. The majority of these functions can be performed in the Manage Subscriptions section of our website.

 

Creating your subscription

Creating a Progenex subscription is incredibly simple. First, visit any Progenex product page, by either clicking "Products" at the top of the Progenex website, or following this link:

progenexusa.com/collections/supplements

1. Choose Frequency 
After selecting your chosen Progenex product, make sure under that “Subscribe and Save (10%)” is selected. 

2. How many…?
Choose the quantity, size (servings), and/or the flavor you would like.

Delivery Every:
You can select the frequency of your Progenex deliveries. For example, you can have your Progenex delivered every 1-10 weeks. Finally, click the red "Add to Cart" button to add to your cart.

Click “Checkout” to proceed to the checkout screen and enter your shipping and billing information.

 

Creating your account

To manage your subscriptions, you need to have an account with us to access them from. You can easily create an account during the checkout process by clicking “Want to create a new account?” on the Checkout page and entering an email address and a password. N.B. We don’t automatically create an account for you. You can also create an account by following the steps below:

  1. Click “Login” at the top right of the website. Or follow this link: progenexusa.com/account/login
  1. Click the "Sign Up” link next to the “Sign In” button on this page.
  2. Enter your first and last name, email address, choose a password and click black "Create" button.

This will take you to the “My Account” page.

Getting to the Manage Subscription page

There are two ways to get to the Manage Subscription page:

  1. Clicking the link in your ‘Subscription Confirmation” email we send with your order.
  2. Logging into your account page, which you can access by clicking “Login” at the top right of the website - see section on “Creating an account”. Or follow this link: progenexusa.com/account/login

Changing the frequency of your orders

You can change how often you want your Progenex to be delivered at any time.

  1. Simply click “Delivery” under Manage Subscription on your account page. 
  2. You will see your current subscriptions here, click “Edit”. 
  3. Click “Change Delivery Schedule”
  4. Amend to preferred intervals in the drop down menu. This may say for example "Every 1 Week(s)". You can select the frequency in weeks, and can have a gap of up to 10 weeks between orders. 
  5. Click “Save”, next to the ‘Weeks’ drop down. 
  6. Wait for page to reload.

Change Order Frequency of Huel Subscription

Changing the flavor split of an existing subscription

  1. Firstly, login to your Progenex account or create one if you don't already have one. 
  2. Click “Manage Subscription Flavors”
  3. Amend the number of bags and flavor mix using the drop down menus
  4. Click "Update Subscription".

 

Change Flavour Split of Huel Subscription

Adding a new product to an existing recurring order

  1. Firstly, login to your Progenex account or create one if you don't already have one. 
  2. Click “Manage Subscription Delivery”.
  3. Click “Add Product”.
  4. Select the product you would like to add and the quantity you wish to receive.
  5. Select your preferred delivery schedule from the drop down. N.B. Select the same delivery interval as current subscription to avoid creating two separate orders.
  6. “Next Shipment” will automatically sync with your current subscription. Changing this date will create two separate orders.
  7. You can cancel this from the “Manage Subscription Delivery” page.

Adding a new product to an existing Huel subscription

Pausing your Progenex

You can pause your subscription of Progenex at any time by choosing to "Skip Shipments" in the “Manage Subscription Delivery” page. Firstly, login to your Progenex account or create one if you don't already have one.

  1. On your main account page select “Manage Subscription Delivery”.
  2. Click “Delivery Schedule”.
  3. Skip the subscription dates you want to miss. N.B. Subscriptions with longer intervals may not be visible in your Delivery Schedule. 

Skipping or Pausing a Huel Subscription

Updating your address

Firstly, login to your Progenex account, or create one if you don't already have one. 

  1. On your main account page select “View Addresses”.
  2. Here you can edit your current address or add a new one.
  3. Check the “Set as default address” option to make the new or edited address your default delivery address. After this, click the blue "Manage" button, and select the "Update Address" option and your Progenex will be sent to this address for all future dispatches. 

Updating your card details

If your credit or debit card information is ever altered, you will need to update it your Account or your Progenex won't be able to be shipped.

  1. Firstly, login to your Progenex account, or create one if you don't already have one. 
  2. Visit the “Manage Subscription Delivery” page.
  3. Click "Billing information"
  4. Under your current card on file click "Edit".
  5. Input new card information and click "Save" and this card will be charged for future subscription purchases.

Updating Card Details in Huel Subscription

 

Dispatching your Progenex immediately

Sometimes you use up more Progenex than you were anticipating, or need an immediate supply of Progenex. To have your subscription shipped ASAP:

  1. Firstly, login to your Progenex account or create one if you don't already have one. 
  2. On your main account page select “Manage Subscription Delivery”.
  3. Click “Delivery Schedule”.
  4. Click “Edit” on the relevant subscription.
  5. Under “Next Shipment” change to the date you want your Progenex to be shipped on.

N.B. Recurring orders are placed between 11am-12pm MST, so if it is not changed before this time, your order will not be placed until the next day. Selecting this option will change your future shipping dates to correspond with your new order.

Dispatching your Huel Immediately

Upcoming orders

  1. Firstly, login to your Progenex account or create one if you don't already have one. 
  2. On your main account page select “Manage Subscription Delivery”.
  3. Click “Delivery Schedule”.

Upcoming Delivery Schedule for Huel Subscription

    Cancelling your subscription

    1. Firstly, login to your Progenex account or create one if you don't already have one. 
    2. Visit the “Manage Subscription Delivery” page.
    3. Click “Cancel” next to each product on your subscription.
    4. Tell us why you’re cancelling.
    5. Click “Cancel Subscription”.

    You can reactivate your subscription anytime from this same page.

    Cancelling your Huel Subscription

    Further help

    If you have any further questions or need any more help, email us at help@progenexusa.com and we'll be happy to help.