Return Policy

We want you to be completely satisfied with your purchase. If, however, you are not fully satisfied, product may be returned within 30 days for a credit or refund.  

Product returned after the 30 day time period will incur a 15% restocking fee.  Expired products and products expiring in the subsequent 60 days from date of return will not be eligible for a refund.

Refunds will be issued in the original form of payment.  Credits will be given in the form of a gift card for use exclusively on

For further clarification please call us at +1-87-PROGENEX, chat with us online, or email us at

Return Order

Please send your package via a prepaid, traceable and insured method to help ensure a safe documented delivery. Make certain that your name, address and phone number and order number are included. Return mailing expense is not refundable.

We will process your return to the best of our abilities. Please allow up to 7 business days for your refund or credit to be processed once it has arrived at our warehouse.  Store credits are processed real-time and can be used immediately upon receipt via email.  For refunds to your original form of payment, please allow 1-2 billing cycles for the refund to appear on your credit card statement.


Due to our quick processing of orders, it may be difficult for us to make changes to your order after it has been placed. We will do what we can to accommodate changes you may have if the order has not already been shipped.  Any shipping costs incurred as a result of changes to the order will be charged to the customer. Please see the shipping page for shipping charges.


We make every effort to ensure that all information is correct at the time of printing. PROGENEX reserves the right to change prices printed without prior notice and to invoice at the corrected price.